Contact us with any questions, comments, or concerns regarding our return policy, limited guarantee, and merchandise.
All of us at Heyden’s Gardens value your business. This limited guarantee and merchandise return policy is intended to be a guide for our customers and employees. However, should you feel dissatisfied with a purchase that may fall outside of this limited guarantee and merchandise return policy, please share your concerns with a staff member and give us the opportunity to exceed your expectations.
A. Plant Material
Any tree, shrub, evergreen, or woody vine purchased from Heyden’s Gardens is warrantied for one year from the date of purchase, and will be replaced once within the warranty period, should it die. This warranty does NOT cover or include any herbaceous perennial, annual flower, bulb, Rhododendron spp., Japanese maple, Buddleia spp., holly, rose, houseplant, or any plant planted in an above-ground container.
This is a one-time warranty replacement. Replacement of a replacement is not covered under this limited guarantee.
2) Plant Returns
Purchased containerized plants may be returned within three (3) days provided the following criteria are met:
- Plants are returned in their original condition, as determined by a member of the Heyden’s Gardens sales staff, and are undamaged by drought stress, overwatering, mechanical damage, or any other means.
- Returns are accompanied by both the original itemized receipt and any original tags attached to the plant(s) or in the container’s soil.
- Plant(s) must not have been removed from their original container.
- Balled and burlapped plants are not returnable.
- In the event a return is authorized, the refund will be given based on the original method of payment. Please allow four (4) business days to process checks.
Limited Guarantee is null and void if the plant(s) are injured or killed by insects, rodents, mechanical damage, chemicals, vandalism, neglect, buck rub, or natural disaster.
B. Other Merchandise
- Non-seasonal merchandise returned in good order within thirty (30) days of the purchase date along with the original receipt will be issued a refund to the original method of payment. Please allow four (4) business days to process checks. Merchandise returned without a receipt will be issued a store credit at the lowest selling price of the item. There are no refunds or exchanges permitted on clearance items.
- Seasonal/holiday merchandise returned in good order within thirty (30) days of the purchase date and before the holiday along with the original receipt will be issued a refund to the original method of payment. Please allow four (4) business days to process checks. There are no refunds or exchanges permitted on seasonal/holiday merchandise after the reflected holiday. No returns/refunds on Christmas trees, wreaths, or green arrangements are permitted.
- Garden/landscape chemicals cannot be returned for credit or exchange if opened or partially used.
C. Special Orders Policy
We do not accept special order returns on any special order products.
Special order items will be charged in full at the time of order. All special order items will be processed in the most efficient and timely manner possible. Heyden’s Gardens is not responsible for any and will not be held responsible for delays beyond our control. The approximate time of arrival is just that – APPROXIMATE. No cancellations, refunds, exchanges, or credits will be honored for any special order or custom-built items. Heyden’s Gardens will not be held responsible for specific ship-to or receiving dates of your special order. Refusal of a special order shipment does not constitute the right to a refund of any kind whatsoever.