Limited Guarantee & Merchandise Return Policy

Valid Only with Receipt

Contact us with any questions, comments, or concerns regarding our return policy, limited guarantee, and merchandise.

A. Plant Material

1) Warranty

Any tree, shrub, evergreen, or woody vine purchased from Heyden’s Gardens or Nehm’s Greenhouses is warrantied for one year from the date of purchase, and will be replaced once within the warranty period, should it die. This warranty does not cover or include any herbaceous perennials, annual flowers, bulbs,  rhododendron spp., Japanese maples, Buddleia spp., holly, roses, houseplants, or any plants planted in above-ground containers.

2) Plant Returns

Purchased containerized, hardy plants may be returned within (3) three days provided the following criteria are met:

  • Plants are returned in their original condition, as determined by a member of the Heyden’s Gardens or Nehm’s Greenhouses sales staff, and are undamaged by drought stress, overwatering, mechanical damage, or any other means.
  • Returns are accompanied by both the original itemized receipt and any original tags attached to the plant(s) or in the container’s soil.
  • Plant(s) must not have been removed from their original container.
  • Balled and burlapped plants are not returnable.
  • In the event a return is authorized, the refund will be given based on the original method of payment. If a check was written, the refund will be reissued as store credit on a gift card.

3) Expectations

Limited Guarantee is null and void if the plant(s) are injured or killed by insects, rodents, mechanical damage, chemicals, vandalism, neglect, buck rub, or natural disaster.

B. Other Merchandise

1) Non-seasonal merchandise returned in good order within (30) thirty days of the purchase date along with the original receipt will be issued a refund to the original method of payment. If a check was written, the refund will be reissued as store credit on a gift card. Merchandise returned without a receipt will be issued a store credit at the lowest selling price of the item. There are no refunds or exchanges permitted on clearance items.

2) Seasonal/Holiday merchandise returned in good order within (30) thirty days of the purchase date and before the holiday along with the original receipt will be issued a refund to the original method of payment. If a check was written, the refund will be reissued as store credit on a gift card. There are no refunds or exchanges permitted on seasonal/holiday merchandise after the reflected holiday. No returns/refunds on Christmas trees, wreaths, or green arrangements.

3) No returns or exchanges on garden/landscape chemicals.

C. Special Orders Policy

We do not accept returns on any special-order products. No cancellations, refunds, exchanges, or credits will be honored for any special order or custom-built items.

Heyden’s Gardens

heyden's gardens cedarburg wisconsin logo 350x120

8504 State Road 60
Cedarburg, WI 53012
262.377.2500
mail@heydensgardens.com